Privacy Policy
Your Privacy is our Priority
SuperITSpares are committed to protecting your privacy at all times whatever the situation.
Your personal and business information, such as name and address, is used only to process orders unless your prior consent is given. This information will NEVER be given, sold, rented or traded to others for purposes other than to fulfil your order, without your consent.
Security of your Personal Information
Security of your personal information is taken very seriously. Your personal information is protected by:
- Personal information access is restricted
- Maintaining technology products to prevent unauthorised computer access
- Personal information is securely destroyed when no longer required for record retention purposes
- The highest level of secure hosting is utilised
All SuperITSpares employees must learn and obey security policies. All employees attend induction training on our security policies and must also attend regular training throughout the year. Security Policy Handouts are given to all employees on attending induction training and are updated throughout the year.
Website security processes and procedures are reviewed on a regular basis.
While we constantly endeavour to at all times be completely secure, we “SuperITSpares” do not guarantee complete security on stored information.
We DO NOT share data to perform statistical analysis, even with our trusted partners.
Payments
We at no time store your credit card details.
In addition to further enhance the security of our customers information we only use a 128 bit encrypted SSL when processing your financial details. 128-bit SSL encryption is industry standard and is approximated to take at least one trillion years to break.
We utilise a secure and trusted payment gateway - eWay Rapid 3.1 API , as part of our secure trading process. You can read more about EWay including their security measures by clicking here.
We also offer the use of PayPal which is a payment aggregator. You can pay using your credit card credit card or through your PayPal account (if you have one), without sharing financial information.
You can find more information about PayPal's security measures by visiting www.paypal.com.au
We at no time offer periodical accounts. All orders must be paid in full at time of online purchase.
Collection of Log Data
On visiting superitspares.com we automatically log;
- Your computer's IP address
- Browser type
- The Webpage you were visiting before you came to our site ( if applicable)
- The pages within superitspares.com you visit
- The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
This data assists SuperITSpares in determining the content visitors to our site find most interesting and appealing so we can then maximize the user’s experience of the site.
At all times these log files are not tied to personally identifiable information.
Links To Other Websites
The “Superitspares.com” website contains links to other websites. User should note that when clicking on one of these links you may be leaving the “Superitspares.com” website and entering another website. Some sites may independently collect or request information about you. We strongly recommend you read the privacy sections of these sites as their privacy policy may differ from ours.
Communication
From time to time we may send out email messages or direct mail containing:
- Alerts on products available;
- Promotional Offers;
- Competitions;
- Or to remind you about providing feedback.
In addition, you will receive communications from us:
- If you contact us for a particular reason;
- To receive your order confirmation and delivery updates;
- We need to contact you for administrative purposes such as winning a contest.
If you choose to receive our newsletter, they will contain promotional materials from “Superitspares.com”, as well as competitions and promotions.
Legal Disclaimer
We continuously make every effort to retain user privacy. However when required by law, such as a current judicial proceeding, a court order or legal process served on our website we may be required to disclose personal information wherein we have a good-faith belief that such action is necessary to comply with the laws of the countries in which we operate.
Address Supplementation
In order to ensure that your orders are delivered correctly we may correct or supplement your address information with standardised postal representation. The reason we do this is to ensure that our customer(s) receive the order in the agreed timeframe and to lower costs associated with our delivery programs.
Competitions
We regularly run competitions on our website.
Please follow the instructions when entering one of our contests.
It is your decision when entering a contest to decide if you wish to have your first name, company and state posted on our site, or in our newsletter, if you are the winner(s). Winner’s names are NEVER shared with our customers without their consent.
Cookies
Our use of session cookies is aimed at enhancing the user’s experience on our site. We combine cookie session files with our log files so that we can understand our site traffic and analyse our demographic information in aggregate form.
What are Cookies? Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter our website.
About Breaches of Privacy
If you believe that your privacy has been breached by SuperITSpares.com please contact us at privacy@superitspares.com and we will resolve the issue.
Changes to the Privacy Policy
SuperITSpares reserves the right to modify and change its Privacy Statement at any time. Any changes made to this policy will be published on our website.
We appreciate your feedback
We welcome your comments and questions about our privacy policy - or anything else you may wish to discuss with us. Please contact us through the contact page provided on this website.
You can reach us via email at privacy@superitspares.com
Or write to us at:
2351 Telo Ave unit 7
Torrance, CA 90505 USA
